Transactions, Payments & Billing Policy

RRN's transaction rule is straightforward:

A customer should know what they are authorizing before money is taken, and RRN should receive what was actually authorized—nothing more and nothing less.

1. Prices

The checkout price presented for authorization controls that transaction, subject to applicable taxes, shipping, or other charges clearly disclosed before authorization.

RRN will not increase the price of a completed transaction after authorization and charge the difference without the customer's new authorization.

If an obvious pricing or catalog error is discovered before fulfillment, RRN may cancel the affected order and refund the amount paid rather than force either side to complete a transaction at an unintended price.

2. Order acceptance

Adding an item to a cart does not by itself guarantee inventory, reserve a limited item, or complete a purchase unless RRN explicitly says the item is reserved.

A transaction is not treated as successfully paid merely because the customer's browser reaches a success-looking page. RRN relies on verified payment information from its payment system or processor.

3. Payment processing

RRN may use a third-party payment processor such as Square.

The processor may approve, decline, delay, reverse, or review a payment under its own lawful risk and payment rules.

RRN may also review a transaction for fraud, duplicate orders, pricing errors, chargeback risk, sanctions/compliance obligations, or account compromise.

A fraud review is not permission to keep both the customer's money and an undelivered product indefinitely. If RRN cancels a paid order it will provide the refund required by the transaction and refund policies.

4. Taxes

Applicable taxes may be calculated from the customer sale location, product category, transaction details, and other legally relevant information.

Taxes collected for remittance are not creator profit and are not treated as creator revenue available for distribution.

If tax was incorrectly charged, RRN may correct the transaction through an appropriate refund or accounting adjustment.

5. Digital fulfillment

Digital ownership or download access is granted only after RRN has reliable payment confirmation or another authorized entitlement.

A full refund may revoke the associated RRN digital entitlement.

RRN may preserve order and refund history after entitlement revocation because the transaction record remains part of the financial history.

6. Physical fulfillment

RRN will not represent an item as shipped until it has a reasonable basis for that status.

Shipping estimates are estimates unless expressly guaranteed.

When applicable U.S. law requires a delay notice, consent to delay, or refund for unshipped merchandise, RRN will provide that choice rather than silently extending the delivery date.

7. Preorders

A preorder must identify that fulfillment will occur later.

A preorder does not guarantee that an announced creative release date can never change. If fulfillment is materially delayed or canceled, the customer receives the cancellation/refund rights provided by the Refund Policy and applicable law.

RRN may not convert a paid preorder into a different product without customer agreement.

8. Subscriptions and recurring billing

Before a recurring charge is authorized, RRN must clearly disclose that the charge recurs, the price or method for determining it, and the cancellation method required by the service.

RRN will not describe a one-time price in a way designed to hide recurring billing.

A price increase for future recurring periods must follow the service terms and applicable notice or consent requirements. It cannot rewrite an already-completed billing period.

9. Coupons and promotions

Coupons may have clear eligibility, expiration, redemption, product, or account limits.

RRN may reject fraudulent, duplicated, manipulated, or technically exploited coupon use.

A valid promotion will not be denied solely because RRN later wishes it had offered a smaller discount.

10. No pay-for-influence assumption

A payment to RRN buys only the product or service actually described.

Unless a written agreement expressly provides otherwise, payment does not purchase radio airplay, favorable editorial coverage, a positive review, verification, creator approval, employment, partnership status, preferential moderation, competition selection, or guaranteed audience size.

Advertising and sponsorship buy the approved advertising or sponsorship placement—not secret editorial control.

11. Duplicate and unauthorized charges

RRN will investigate credible claims of duplicate or unauthorized charges.

A duplicate RRN charge should be corrected.

An account may be temporarily secured or transactions paused when evidence suggests account compromise.

12. Refunds

Refund eligibility is governed by the Refund, Cancellation & Returns Policy, product-specific terms disclosed before purchase, and mandatory law.

RRN will not use an undisclosed internal policy to deny a refund expressly promised by the terms shown to the customer at purchase.

13. Records

RRN may retain order, payment, refund, tax, fraud, entitlement, and accounting records for legitimate business, legal, security, and audit purposes.

A customer may dispute an error in the record and provide supporting information.

14. Hard lines

RRN will not intentionally:

• charge an amount the customer did not authorize;
• disguise a recurring payment as a one-time purchase;
• keep payment for an RRN-canceled undelivered product when a refund is owed;
• fabricate a delivery or refund status;
• sell favorable moderation or undisclosed editorial influence;
• retroactively change the financial terms of a completed transaction.

Customers may not intentionally:

• use stolen payment credentials;
• fabricate payment confirmation;
• exploit checkout errors to obtain unpaid goods;
• make knowingly false refund or chargeback claims;
• resell or transfer access in violation of a clearly disclosed product license.